Privacy Policy

Big Ballers Academy (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, register for programs, or interact with us in other ways.
 

By using our website or providing us with your personal information, you consent to the practices described in this policy.

 

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address

• Player Information: Participant’s name, age, and skill level

• Payment Information: Billing address and payment details (processed securely through a third-party payment provider – we do not store your full payment details)

• Communication Preferences: Your consent for receiving updates, newsletters, and promotional offers

• Website Usage Data: Information collected automatically such as IP address, browser type, device information, and pages visited (via cookies or similar technologies)

 

2. How We Use Your Information

We collect and use your personal information for the following purposes:

• To register participants for programs and events

• To process payments and issue receipts

• To communicate important program updates, schedule changes, or announcements

• To send newsletters, promotions, and training tips (only if you’ve given consent)

• To improve our website, programs, and customer experience

• To comply with legal or regulatory requirements

 

3. Consent

We will only collect, use, or disclose your personal information with your consent, except where required or permitted by law. Consent can be provided orally, in writing, electronically, or through an authorized representative (such as a parent or guardian). You may withdraw your consent at any time by contacting us (see Section 9).

 

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party providers who help us operate our website, process payments, or deliver services (these providers are contractually required to protect your information)

• Legal Obligations: If required to do so by law or in response to valid legal requests

• Safety: To protect the rights, safety, and property of our participants, staff, and organization

 

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When information is no longer needed, it will be securely deleted or anonymized.

 

6. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to improve functionality, personalize content, and analyze website traffic. You can set your browser to refuse cookies, but this may limit your ability to use some features of our site.

 

7. Security Measures

We take reasonable physical, technical, and administrative measures to protect personal information from loss, theft, unauthorized access, disclosure, or misuse. While we work hard to protect your information, no method of transmission over the internet is 100% secure.

 

8. Children’s Privacy

We require that a parent or guardian provide consent for the collection of any personal information for participants under the age of 18. We do not knowingly collect personal information from children without parental consent.

 

9. Your Rights

Under Ontario and Canadian privacy laws, you have the right to:

• Access the personal information we hold about you

• Request corrections or updates to your personal information

• Withdraw consent for certain uses of your information

• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information below.

 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you can reach us at:

Big Ballers Academy
Email: admin@bigballersacademy.com
Phone: +1 416 254 8995

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Updates will be posted on our website with the revised “Effective Date.”

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.